A question? Write to us.
Ecla is made by a small team. Your message reaches people who read it.
Write to us
We answer within two working days, often the same day.
From the app: Settings → Contact us.
Common questions
That is intended: accounts are created on the phone. Install Ecla there, sign in, then link your Mac or browser from Settings → Linked devices.
Every extra device has to be approved from your phone before it receives a single message. On the phone: Settings → Linked devices → Approve.
European law asks for a parent’s agreement below a certain age, which differs by country. Enter a parent’s email address in the app — they receive a link and decide from their own inbox.
Use the link from the email. The same page lets you withdraw permission, set screen time and quiet hours, or delete the account.
Settings → My account → Delete my account. Deletion is permanent and removes your posts, your messages and your profile.
No. Conversations are end-to-end encrypted: the keys live on your devices, not on our servers. We cannot read them, and we cannot restore them if you lose every device.
Reporting content or behaviour
In the app, long-press a post or open a profile, then choose Report. Reports are reviewed by our team. If someone is in danger, contact your country’s emergency services before writing to us.